An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. I have demonstrated excellent written and oral communication skills in both English and Arabic in negotiating internally, externally with other agencies and stakeholders. A highly efficient individual with a distinguished leadership experience, I can demonstrate an excellent record of ensuring successful and timely delivery of agreed upon targets. I am able to adapt well to new environments, quick learner to achieve outstanding results. I have demonstrable strong organizational skills, my ability to managing various tasks including organising supervising the team. Above all, I have unwavering commitment to my professional duties, my employers and beneficiaries of the service. I am the founder Takaful in London (http://takafultakaful.weebly.com/) and was elected as the chairperson for Sudanese Community & Information centre (SCIC) once and for Treasury & social security twice. MSc Information Technology, UK and BA Public Administration, Morocco.